These controversies concerning the relationships amid citizenship pressure, OCBs and CCBs could possibly be due to ways that OCBs are measured. In the literature, OCBs have typically been defined as spontaneous behaviours and rated by colleagues or leaders (e.g.2). Other-rated measurements are struggling to establish the behavioural motivations underlying OCBs1,eleven. https://www.youtube.com/shorts/ZsO9iQ1SGS4